Billing & Subscription

Learn about Chatbox AI's payment methods, subscription management, and invoice retrieval.

Payment Methods

Chatbox AI supports the following payment methods:

Credit Card Payment

• Securely processed via Stripe
• Supports Visa, MasterCard, American Express, and other major credit cards
• Auto-renewal enabled by default

WeChat Pay & Alipay

• Only for users in Mainland China
• One-time purchase, no auto-renewal
• Manual renewal required before expiration

Managing Your Subscription

Subscription management (changing payment method, cancelling auto-renewal, viewing billing history, downloading invoices) is handled through the Stripe Customer Portal. You access it from your Chatbox account's Purchase History page — each record has its own entry to the portal scoped to that license.

Access the Stripe Customer Portal

1. Go to Purchase History in your Chatbox account
2. Find the subscription record you want to manage
3. Click the invoice/receipt icon on the right — this opens the Stripe Customer Portal for that license
4. Alternatively, click the "Manage Subscription" link in your purchase confirmation email

Available Actions

In the Stripe Customer Portal, you can:

• View current subscription status
• Change payment method
• Cancel auto-renewal
• Download past invoices and receipts

Note: Plan upgrade/downgrade is not available inside the Stripe Portal. To switch plans, purchase the new plan from the Chatbox pricing page.

Cancel Auto-Renewal

Cancel via Stripe Portal

1. Go to Purchase History and open the Stripe Customer Portal from the subscription record
2. Find your current subscription
3. Click "Cancel Subscription" or "Cancel Auto-Renewal"
4. Confirm cancellation

What Happens After Cancellation?

• You can still use the service for the current billing cycle
• Quota is retained until expiration date
• After expiration, you won't be able to use Chatbox AI service
• You can resubscribe at any time

Getting Invoices & Receipts

Download from Purchase History

1. Go to Purchase History in your Chatbox account
2. Locate the purchase you need a receipt for
3. Click the invoice icon on the right to open the Stripe Customer Portal
4. On the portal page, open the invoice and download the PDF

Request a Receipt or Invoice

If you need help getting a receipt or invoice:

1. Visit Chatbox order support
2. Select "Receipt or invoice"
3. Follow the prompts to select your order, download a receipt, or provide the information needed for an invoice

Get a receipt or invoice →

Request a Refund

To request a refund:

1. Visit Chatbox order support
2. Select "Request a refund"
3. Follow the prompts to select your order, review the refund details, and complete your request

Eligible orders, refund conditions, and the estimated refund amount are shown on the support platform.

Request a refund →

FAQ

What if payment fails?

• Check card balance and expiration date
• Confirm your bank allows international transactions
• Try a different payment method
• Contact your card issuer to remove restrictions

How do I change my payment method?

You can add a new payment method or change the default card through the Stripe Customer Portal.

What happens if renewal fails?

• The system will retry the charge
• After multiple failures, subscription may be suspended
• We recommend updating payment information or renewing manually

Do you support enterprise purchases?

Yes. For enterprise bulk purchases or custom solutions, visit the Chatbox support platform and select "Enterprise procurement and partnerships".